Red Hawk Casino's Commitment to Privacy

Red Hawk Casino is firmly committed to protecting your online privacy. During your use of this website, we collect certain information about you that you may consider private or confidential.

Privacy Policy 

At Red Hawk Resort + Casino (“we” or “us”), the privacy of individual visitor data is of primary importance. We work diligently to protect confidential information, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services.

This Privacy Statement describes how we collect, use, and safeguard information collected online via websites or mobile applications operated by us, software applications made available by us, social media pages that we control, email messages that we send to you, and the information we collect and use to provide you with the best experience we can offer in connection with our gaming systems, entertainment facilities, and loyalty programs such as the Red Hawk Rewards Club (collectively, referred to as the “Services”).

Information Collected

We may collect personal information about you that is necessary to administer and promote our business, provide services you request, and to provide a safe and healthy environment for you as well as our employees.

  • Name and contact information to include your address, email address, phone number,
    demographic information such as postcode, preferences and interests, social media
    account ID, and Rewards Club account number and other Apex loyalty information.
  • Government issued identifiers such as name, social security number or driver’s license
    number.
  • Pictures and recordings of you such as profile pictures, audio, electronic, visual, and
    similar information.
  • Financial information including credit and debit card numbers, transaction information,
    banking and financial account information if relevant to your Rewards Club account.
  • Geolocation information if you choose to allow sharing of this information from your
    electronic device.
  • Social network activities that you make available to the public, or to us, via any social
    network service.

We do not collect personal information from you unless you choose to provide it to us. If you provide us with your address or e-mail address, we may use this information for marketing purposes to notify you of updates to our services and products. At any time, you may contact us and opt-out from receiving any further communications.

Children and Individuals Under 21

For the purpose of services that require an individual to be at least 21 years of age, we do not collect or maintain information from individuals of which we have actual knowledge to be under the age of 21.

However, we offer various services at the APEX family entertainment facility, such as go-cart racing, bowling, and arcade games which legally do not require a person to be over the age of 21 but do require the completion of an activity waiver for specific activities. In addition, Red
Hawk Security may obtain information in the event of an injury or incident while on Red Hawk Resort + Casino Property. Because these situations, we may collect basic limited personal information from individuals under the age of 21 such as:

  • First and last name
  • Date of Birth
  • Gender
  • Activity participating in
  • Parent or guardians’ information including address, email and phone number

How We Use Personal Information

We collect personal information to provide you with requested services, to understand your needs and provide you with better service, as well as for the following reasons:

  • Administrative updates such as sending information regarding changes to our services,
    terms, conditions, and policies, or information regarding your gaming activity.
  • Periodic email communication about new products, special offers or other information
    which we think you may find interesting.
  • Periodic marketing email communications seeking for the purpose of improving our
    products and services.
  • Helping you engage with our mobile applications and our online services, such as, the
    myRedHawk® mobile app, connecting to machines through your personal mobile device
    (for example, through Bluetooth pairing), and receiving notifications from us.
  • Your participation in sweepstakes, contests, and similar promotions and the administer
    these activities.
  • Providing you with location-based services if you allow geolocation information to be
    shared. If you do not consent to our use of your geolocation, we may deny access to some
    of our Services.
  • Administrative record keeping such as conducting audits and internal investigations,
    research, analytics, and data analysis, accounting, maintaining our facilities and
    infrastructure, undertaking quality and safety assurance measures, determining the
    effectiveness of our promotional campaigns, performing identity verification, and
    maintaining records.
  • Legal compliance and fraud detection

How Personal Information May be Shared

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you
tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us by mail at Risk Manager, Red Hawk Resort + Casino, 1 Red Hawk Parkway, Placerville, CA 95630 or by email to pvaught@redhawkcasino.com. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address and we will promptly make the appropriate corrections.

How We Safeguard Personal Information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your information, we have put in place commercially reasonable physical, electronic, and procedural safeguards to secure and protect your personal information. However, please be aware that not  withstanding physical, electronic, and procedural procedures, it is possible that third parties may unlawfully intercept or access transmissions or private communications over the internet. We limit access to your personal information by our employees to only those individuals who have a need to use it in the course of performing their job duties.

myRedHawk® Mobile Application

If you choose to use the Red Hawk Resort and Casino Mobile application, the following information that may be collected includes:

  • Geo-location Information: We may request access or permission to track location-based
    information from your mobile device, either continuously or while you are using our
    mobile application, to provide location-based services. If you wish to change our access
    or permissions, you may do so in your device’s settings.
  • Mobile Device Access: We may request access or permission to certain features from
    your mobile device, including your mobile device’s Bluetooth, calendar, camera,
    reminders, sensors, SMS messages, social media accounts, storage, and other features. If
    you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data: We may collect device information (such as your mobile device ID,
    model, and manufacturer), operating system, version information, and IP address.
  • Push Notifications: We may request to send you push notifications regarding your
    account or the application. If you wish to opt-out from receiving these types of
    communications, you may turn them off in your device’s settings.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Cookies

Cookies are pieces of information stored directly on the device that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the
information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Services. We also use cookies to gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. If you do not accept these cookies, this may prevent you from taking full advantage of the website. Please refer to instructions provided by your mobile service provider or the manufacturer of your device
to learn how to adjust your settings

Links to Other Websites

Our services may contain links to other websites or services of interest. However, once you have used these links and left our services, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Rights to Access and Control Your Personal Information

Any personal data that we collect is based upon your consent as detailed in this Privacy Policy. You have many choices concerning the collection, use, and sharing of your data, as well as the data of a person under the age of 21 for whom you are a parent or guardian, including the
ability to:

  • Stop Collection of Data: You may request that we stop all collection and use of your
    personal information. Please note that we cannot delete your personal information but
    only deactivate your account so that no further personal information will be collected.
    Any personal information that remains on a deactivated account will be managed
    appropriately according to this policy.
  • Change or Correct Data: You can also ask us to change, update, or fix your data in certain
    cases, particularly if it is inaccurate. We may not accommodate a request to change
    information if we believe the change would violate any law or legal requirement or cause
    the information to be incorrect.
  • Object to, Limit, or Restrict the Use of Data: You may request that we do not use your
    Personal Information, but keep in mind that this will terminate our ability to provide any
    Service(s) to you.
  • Right to Access and/or Take Your Data: You can ask us for a copy of your Personal
    Information.

SMS Terms and Conditions

  • Our program provides exclusive updates, special promotions, event announcements, and tailored messages to enhance your experience when you opt in. You’ll receive the latest news and offers right to your mobile device.
  •  You can cancel the SMS service at any time by replying with "STOP." After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  • If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance

California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We are owned and operated by the Shingle Springs Tribal Gaming authority, a sovereign entity of the Shingle Springs Band of Miwok Indians, a federally-recognized Indian tribe. As such we are not subject to the California Civil Code. Regardless, we are voluntarily complying with users’ requests for information normally permitted under §1798.83. You may call us at (530) 672-5223, or email us at pvaught@redhawkcasino.com to request access to, obtain copies of, correct, or delete any personal information that you have provided to us. You may call us at (530) 672-5223, or email us at pvaught@redhawkcasino.com to request access to, obtain copies of, correct, or delete any personal information that you have provided to us.

Changes to This Privacy Policy

We may change this Privacy Policy at any time without advanced notice; changes to this Privacy Policy shall be effective immediately upon the posting of such changes. Therefore, you should review this Privacy Policy from time to time.

Contact Us

If you have questions or concerns about this Privacy Policy, our use of your information, or if you would like to correct any of your information in our records, please contact us at:

Red Hawk Resort + Casino
1 Red Hawk Parkway,
Placerville, CA 95667
Phone: (530) 672-5223
Email: pvaught@redhawkcasino.com