| My Red Hawk Rewards Club |
 
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 How old do I have to be to gamble in your casino? You must be 21 years of age or older. What is the Red Hawk Rewards Club? The Red Hawk Rewards Club is the ultimate player loyalty program, offering you more flexibility and control of your earned points and complimentaries. Where can I get a card? Stop by any Red Hawk Rewards Club booth at the casino and sign up for your free Red Hawk Rewards Club card. How much does it cost to enroll in the Red Hawk Rewards Club? Enrollment is free. Simply stop by the Club booth to sign up. How do I earn points and comps? Every $1 coin-in on most slot machines earns you 1 point. Every 500 points you earn can be redeemed for $1.00 in free slot play, $1.00 in comps at food outlets and the gift shop or $1.00 in script usable at Kids Quest®. How do I use my points? Points are redeemable for free slot play, comps in the restaurants, merchandise in the gift shop, or vouchers for Kids Quest®. You can also use your points right at the slot machine with your secured PIN or present your Red Hawk Rewards Club at the gift shop, The Buffet and restaurants. To establish a PIN, please see the Red Hawk Rewards Club booth. Do I earn points for table game play? Table games players are eligible for promotions and mailers. Do my points expire? Points expire after 13 months of inactivity. What do I do if I lose my Red Hawk Rewards Club card? If you lose your Red Hawk Rewards Club card, simply go to the Red Hawk Rewards Club booth and our Red Hawk Rewards Club representatives will be happy to replace your card. Valid government issued photo ID will be required. What happens if I forget my PIN? If you lose or forget your PIN, simply go to the Red Hawk Rewards Club booth with a valid government issued photo ID and register for another PIN. Remember to create a PIN that is easy for you to remember, but can not be easily guessed by others. Do you keep my Red Hawk Rewards Club information confidential? All personal information is kept highly confidential. You can rest assured we do not sell or share your information. Please refer to our Privacy Policy for additional information. How many points does it take to reach the Elite tier? Enjoy front of line privileges and a dedicated Executive Casino Host when you achieve 150,000 points between January 1 and June 30. How many points to reach the Platinum tier? Earn Platinum benefits when you earn 60,000 points between January 1 and June 30. You can receive even more benefits as well as your own personal host once you reach 150,000 points. What are your current promotions? Look for information on this and other exciting promotions and special events on your next visit to the casino or click here to view our current promotions online. What is free slot play? To use free slot play: Just insert your Red Hawk Rewards card into your favorite game, press the menu button on the machine and enter your PIN. (If you do not have a PIN, see the Red Hawk Rewards Club where you create a personal and secure PIN). You’re playing on the house. You can move from machine to machine by repeating the above steps. You can’t cash out free slot play, but you can keep any and all winnings. How can I find out how many points I have accumulated on my card? You can check your current point balance at any machine. What are the Red Hawk Rewards Club Rules? Red Hawk Rewards Club Rules:
What languages do your casino hosts speak? Our hosts speak English, Spanish and Chinese to provide you with the best service we can. Coming soon, we will also have a Chinese website for you to visit. 
What games do you offer at Red Hawk Casino? At Red Hawk Casino we offer 2,000 of the hottest slot machines and 75 table games. You’ll find a high stakes gaming room as well as a premier high-limit room and an entirely non-smoking lower level. You’ll find more information on all our exciting games online. What is your largest jackpot? We offer many wide area progressive games that continue to build larger and larger until they are won. We currently feature:
Do you offer gaming lessons or instructions? Our friendly dealers will assist you on any game. How do I apply for a Marker Limit or Credit Application? To apply for a Marker Limit or Credit Application, see the main cashier for assistance or download a Credit Application online. What is the minimum bet for your table games? Table limits are posted on every table and vary by the type of game. What are the denominations of your slot machines? We have a wide range of denominations from penny to $500 slot machines. Play up to $1,000 a spin. Do you provide day care or have children’s activities? Yes. Kids Quest® provides hourly supervised child care services to children age 6 weeks to 12 years. Kids Quest® is an incredible entertainment experience in a safe, clean and supervised setting. Open 7 days a week including evenings and weekends. Safety is a priority at Kids Quest®. A photo ID is required at check-in and check-out. Nutritious meals are available at a nominal cost. For children over 13 years, teens will love Cyber Quest® arcade. An adult must accompany all children under 12 years. Kids Quest® Hours of Operation Sunday – Thursday: 10 am – 11 pm Friday – Saturday: 10 am – 1 am Kids Quest® Rates Tiny Tots (Age 6 weeks – 29 months) Weekdays: $7.50 per hour Weekends: $8.00 per hour All Other Ages (30 months – 12 years old) Weekdays: $7.00 per hour Weekends: $7.50 per hour Discounts (starting at 5%) are available for Red Hawk Rewards Club members. Click here for more information. Do you offer free parking? All parking at Red Hawk Casino, including valet, is free of charge. Do you have wheelchairs available for your guests? A limited number of wheelchairs are available for special needs. Please visit our security booth for complete information. Are my winnings taxable? Any winnings over $1,200 are subject to tax reporting. How do I apply for a job at Red Hawk Casino? You can learn more about open positions at Red Hawk Casino or apply for a position online or visit Human Resources on location. How do I find a guest at Red Hawk Casino? For the enjoyment of all guests, we do not page guests on the gaming floor. Red Hawk Casino is a large gaming resort; please pre-plan meeting times and locations with your party ahead of time. Are there non-smoking areas? We proudly offer an entire level of non-smoking. Included on this level is over 200 games and three restaurants. Do you allow cameras and cell phones on the Casino floor? Cameras and cell phones are not allowed while playing table games. If you are celebrating a special occasion, visit the Red Hawk Rewards Club booth and we will be happy to take your picture. 
Can I make a reservation at any of your restaurants? You will soon have the ability to make reservations and find complete menus and specials for all of our restaurants online. Do you have any restaurant specials? Daily and monthly specials are available at most of our restaurants. Do you have any family restaurants? Yes. Children under 21 must be accompanied by an adult at all of our restaurants. How can I find out about special promotions and special events? You can visit the Red Hawk Rewards Club booth for more information or find a complete listing of our promotions and special events online. How can I be notified about future promotions and special events? Only Red Hawk Rewards Club members are eligible for mailings. If you are not a member, please go the Red Hawk Rewards Club booth at the casino and join for free. Red Hawk Rewards Club members are eligible for mailings and email alerts depending on level of play. Can I purchase gift certificates at your retail shops? Yes. Gift certificates will be available at the Red Hawk gift shop. |
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Must be 21 years of age. Please play responsibly. Red Hawk Casino is an Equal Opportunity Employer.